Wednesday, June 8, 2011

June 8, 2011- IMPORTANT Radio Information

During the recent Touch II project, rebanding teams worked to remove old channel lists from your portables and mobiles and Cumberland County took advantage of this opportunity to also upload the most recent software upgrade. As this software has rolled out across the County, a few performance issues have been reported. As is customary, Harris was immediately notified of these issues and is actively investigating and testing in the area to seek a resolution. As soon as the issue is properly identified and an acceptable resolution is determined, we will inform you. As always, we remain committed to being transparent and keeping the communication flow open with you, the user, and hope to have an update for you soon.

It is important to note that when dealing with any digital radio system, periodic software upgrades are necessary and will occur. This is a stark change from the way we did business with our analog system. Your radios are essentially computers, and just like your computer at home or work, they will require updates that improve performance. While our system comes with the benefit of being able to conduct some upgrades and programming over the air, software upgrades may require your radio to be “touched." While it may be tedious at times to participate in these upgrades, they are necessary and important to the performance and integrity of our system as a whole.

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