In preparation for the exchange process that is about to occur, it is important that agencies understand the expectations for the equipment they will be turning in. All returned equipment will become property of Sprint/Nextel. Sprint/Nextel will not accept broken or damaged equipment. All P800 series portables must be able to power up and connect to the network to be considered acceptable for return. Any broken accessories (belt clips, antennas, battery clasps, etc) will render the portable unacceptable for return as well. If an item cannot be returned, then you will not receive new equipment in exchange. If any of your equipment does not meet the standards described above you are STRONGLY encouraged to contact the Harris Corporation for service, so that problems can be corrected before the exchange. Harris will be able to advise you regarding who the financial obligation for repairs falls upon. Some repairs may be covered by warranty; others may be billed to your agency. If damage is the result of negligence by the agency repairs will not be covered under warranty.
If you have any questions regarding this policy please do not hesitate to call or email Megan.