At the August 2011 Fire Chiefs meeting, a request was made for an encoder tone for County wide dissemination of pertinent information. Since none existed previous, a new encoder tone is now assigned. The encoder tone for Fire 1 (46.06 MHz) and Med 10 (462.975 MHz) is 910 – 871. It will be activated as part of weather announcements (advisory, watches, and warnings); Communications Center status change; and other pertinent county wide emergency information.
The encoder tone will be effective starting Monday October 10, 2011.
Tuesday, September 13, 2011
Tuesday, August 30, 2011
Solution to Battery Life Indicator Issues Released
DPS has been notified by the Harris Corporation that a solution has been created for the P7200 series portable radio battery life indicator issues some of you may have been experiencing. For those of you who are unaware of these issues we will provide a little background.
Several months ago, DPS began receiving complaints regarding the battery life on portables. Within our own office a number of portables also exhibited premature battery life based on the battery indicator icon on the display screen. DPS immediately began working with Harris to address the issue and it was discovered that it was not in fact a battery issue, but rather the battery display icon. This means that while the portable was displaying a low battery symbol on the screen, the battery was in fact well charged and had several hours of performance available.
DPS office radios with the faulty display exhibited at least two different conditions. The one radio displayed a partially filled battery indicator when a fully charged battery was first used, and quickly emptied. Another radio displayed a full battery indicator with a charged battery, but within two hours the battery display indicator was empty. In both cases the portables continued to function for another eight or more hours until the battery empty indicator started to flash and the audible low battery indicator activated.
Harris has worked diligently to find a resolution to this problem and is ready to deploy a solution at this point in time. The solution does require the portable to be touched, but only portables presenting the problem will need worked on. Harris technicians will recalibrate the portables, a process that takes less than two minutes.
If you have radios that have been experiencing the issues described in this notice, please contact Brian Hamilton (bhamilton@ccpa.net) so that we may compile a list of portables requiring recalibration.
Several months ago, DPS began receiving complaints regarding the battery life on portables. Within our own office a number of portables also exhibited premature battery life based on the battery indicator icon on the display screen. DPS immediately began working with Harris to address the issue and it was discovered that it was not in fact a battery issue, but rather the battery display icon. This means that while the portable was displaying a low battery symbol on the screen, the battery was in fact well charged and had several hours of performance available.
DPS office radios with the faulty display exhibited at least two different conditions. The one radio displayed a partially filled battery indicator when a fully charged battery was first used, and quickly emptied. Another radio displayed a full battery indicator with a charged battery, but within two hours the battery display indicator was empty. In both cases the portables continued to function for another eight or more hours until the battery empty indicator started to flash and the audible low battery indicator activated.
Harris has worked diligently to find a resolution to this problem and is ready to deploy a solution at this point in time. The solution does require the portable to be touched, but only portables presenting the problem will need worked on. Harris technicians will recalibrate the portables, a process that takes less than two minutes.
If you have radios that have been experiencing the issues described in this notice, please contact Brian Hamilton (bhamilton@ccpa.net) so that we may compile a list of portables requiring recalibration.
Wednesday, August 17, 2011
Thursday, July 28, 2011
June PTT Report
Statistics on Push-to-talk (PTT): The number of times a radio was used to make a voice transmission. The following stats are discipline specific county wide.
Law Enforcement – 112,486
Fire – 59,215
EMS – 47,429
Agencies –106,119
DPS – 2,020
County Agencies – 61,454
Municipal – 11,569
Total County Wide – 400,292
JUNE 2011 PTT’s from the main dispatch (9-1-1 Center) talk groups:
Fire – 29,014
EMS – 39,969
Police West – 22,984
Police East – 66,624
Police Data – 17,734
Daily Average Total of PTT’s 13,343
Site Utilization (Percentage of site use)...
Forward = Calls to the sites from the radios
Reverse = Calls from the sites to the radios
Lambs Gap- 10.37% Forward 7.91%Reverse
Reesers Summit- 11.31% Forward 3.43% Reverse
EOC- 9.05% Forward 2.13% Reverse
Courthouse- 9.65% Forward .79% Reverse
Commonwealth Technology Center- 9.83% Forward .49% Reverse
3 Square Hollow- 7.26% Forward .54% Reverse
Ship Cell- 8.61% Forward .44% Reverse
South Mountain- 7.37% Forward .40% Reverse
Waggoners Gap- 8.05% Forward .56% Reverse
Rose Garden- 7.42% Forward .30% Reverse
Boiling Springs- 6.39% Forward .14% Reverse
Shippensburg- 7.46% Forward .25% Reverse
Dickinson Twp- 7.08% Forward .20% Reverse
Holy Spirit- 7.12% Forward .15% Reverse
Kings Gap- 5.12% Forward .11% Reverse
Pine Grove- 3.86% Forward .08% Reverse
There was no reported queuing for the month of June.
As of this report we have 2,496 radios on the system in Cumberland County.
Control Stations: 27
Mobiles: 677
Portables: 1792
Law Enforcement – 112,486
Fire – 59,215
EMS – 47,429
Agencies –106,119
DPS – 2,020
County Agencies – 61,454
Municipal – 11,569
Total County Wide – 400,292
JUNE 2011 PTT’s from the main dispatch (9-1-1 Center) talk groups:
Fire – 29,014
EMS – 39,969
Police West – 22,984
Police East – 66,624
Police Data – 17,734
Daily Average Total of PTT’s 13,343
Site Utilization (Percentage of site use)...
Forward = Calls to the sites from the radios
Reverse = Calls from the sites to the radios
Lambs Gap- 10.37% Forward 7.91%Reverse
Reesers Summit- 11.31% Forward 3.43% Reverse
EOC- 9.05% Forward 2.13% Reverse
Courthouse- 9.65% Forward .79% Reverse
Commonwealth Technology Center- 9.83% Forward .49% Reverse
3 Square Hollow- 7.26% Forward .54% Reverse
Ship Cell- 8.61% Forward .44% Reverse
South Mountain- 7.37% Forward .40% Reverse
Waggoners Gap- 8.05% Forward .56% Reverse
Rose Garden- 7.42% Forward .30% Reverse
Boiling Springs- 6.39% Forward .14% Reverse
Shippensburg- 7.46% Forward .25% Reverse
Dickinson Twp- 7.08% Forward .20% Reverse
Holy Spirit- 7.12% Forward .15% Reverse
Kings Gap- 5.12% Forward .11% Reverse
Pine Grove- 3.86% Forward .08% Reverse
There was no reported queuing for the month of June.
As of this report we have 2,496 radios on the system in Cumberland County.
Control Stations: 27
Mobiles: 677
Portables: 1792
Tuesday, July 26, 2011
Updates
There are still a few portables left in the county that have not been updated...please follow the procedure below to ensure your portables are updated.
REMINDER - All of your radios are loaded into the automatic update program. We will let this program run for as long as it takes but we’d like for you to try and take the opportunity to get your portables turned on for about 5 minutes. Once we have the majority of the radios updated we will reconcile the master list and make individual contacts to catch the remaining radios. The update is transparent to the users but the radio must be in good radio coverage. After that time frame you can turn the radio off, no need to contact anyone. If a radio is missed we will be following up as mentioned.
Just for clarity this procedure is in addition to the touch the County and Harris just completed with you. This is a needed process to correct an issue that surfaced immediately but was caught just as quick for remediation.
REMINDER - All of your radios are loaded into the automatic update program. We will let this program run for as long as it takes but we’d like for you to try and take the opportunity to get your portables turned on for about 5 minutes. Once we have the majority of the radios updated we will reconcile the master list and make individual contacts to catch the remaining radios. The update is transparent to the users but the radio must be in good radio coverage. After that time frame you can turn the radio off, no need to contact anyone. If a radio is missed we will be following up as mentioned.
Just for clarity this procedure is in addition to the touch the County and Harris just completed with you. This is a needed process to correct an issue that surfaced immediately but was caught just as quick for remediation.
Tuesday, July 12, 2011
Reminder...
A large number of radios still need to log onto the system to be updated...
REMINDER - All of your radios are loaded into the automatic update program. We will let this program run for as long as it takes but we’d like for you to try and take the opportunity to get your portables turned on for about 5 minutes. Once we have the majority of the radios updated we will reconcile the master list and make individual contacts to catch the remaining radios. The update is transparent to the users but the radio must be in good radio coverage. After that time frame you can turn the radio off, no need to contact anyone. If a radio is missed we will be following up as mentioned.
Just for clarity this procedure is in addition to the touch the County and Harris just completed with you. This is a needed process to correct an issue that surfaced immediately but was caught just as quick for remediation.
REMINDER - All of your radios are loaded into the automatic update program. We will let this program run for as long as it takes but we’d like for you to try and take the opportunity to get your portables turned on for about 5 minutes. Once we have the majority of the radios updated we will reconcile the master list and make individual contacts to catch the remaining radios. The update is transparent to the users but the radio must be in good radio coverage. After that time frame you can turn the radio off, no need to contact anyone. If a radio is missed we will be following up as mentioned.
Just for clarity this procedure is in addition to the touch the County and Harris just completed with you. This is a needed process to correct an issue that surfaced immediately but was caught just as quick for remediation.
Tuesday, July 5, 2011
P-7200 Series Portable Battery Indicator
We have received some field reports of possible poor battery performance or incorrect display of remaining battery life on P7200 series portables. Some portable radios in our office incorrectly display remaining battery life, often displaying and empty battery icon long before the radio starts to display a flashing empty battery icon and emitting an audible low battery indicator. Harris is currently investigating these reports to determine numbers of radio affected and action to correct the display settings. Until a solution is determined, we recommend that you ignore a premature empty battery icon display, and only take action to charge or replace a battery when the empty battery icon display starts to flash and/or the audible battery indicator sounds.
Will release more information regarding this issue as we get it.
Will release more information regarding this issue as we get it.
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